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Strategic Plan: Goals and Objectives
Select a tab below to view progress for each Strategic Plan goal. Updated August 2025. Note: Decreases reflect a change in progress for some objectives to align with the fiscal year.
Objective 1A
Optimize our organizational structure
100%
Objective 1B:
Better engage our employees
100%
Objective 1C:
Foster a culture of transparency, and strong communications, where information is shared and voices are heard
92%
Objective 1D:
Create a formal employee training and development program
60%
Objective 1E:
Hire and retain diverse, qualified, and competent employees
100%
Objective 2A
Increase customer and passenger satisfaction; improve customer experience.
80%
Objective 2B
Increase air service offerings and expand direct flight destinations
81%
Objective 2C:
Identify and capitalize on economic development opportunities
81%
Objective 3A
(Diversity): Assess the Diversity of the Authority
92%
Objective 3B:
(Equity): Ensure applicants and employees are treated fairly and given equal opportunities
89%
Objective 3C:
(Inclusion): Create an Inclusive Work Culture
100%
Objective 3D:
Enhance Small Business Participation
98%
Objective 3E:
Improve physical and mental accessibility into and throughout our facilities