Skip navigation

FY27 Key Performance Indicators

Performance Areas

Financial

Key Performance Indicators	Percent of Bonus Pool	Primary Responsible Party
Achieve Fiscal Year Budgeted Operating Income.	35%	CFO
Meet Fiscal Year Proposed Budget for Capital Expenditures.	5%	EMT, Senior Managers

Public Affairs & Customer Experience

Key Performance Indicators	Percent of Bonus Pool	Primary Responsible Party
Address one or more customer experience objectives identified in the latest annual Skytrax evaluation.	5%	CMCO
Achieve ACI World’s Airport Customer Experience Accreditation Level 2.	5%	CMCO
Achieve equivalency of $300,000 in Earned Media.	5%	CMCO

Safety & Operations

Key Performance Indicators	Percent of Bonus Pool	Primary Responsible Party
Achieve zero regulatory actions taken by TSA, VADEQ, FAA, and Virginia DoA.	5%	COO
Achieve SMS program implementation throughout the airport facility.	5%	COO
Identify and work to implement an asset management and maintenance tracking system for Field Maintenance.	5%	COO
Achieve 80% participation in assigned cybersecurity training modules.	5%	CDO

People & Community

Key Performance Indicators	Percent of Bonus Pool	Primary Responsible Party
Actively participate in 15 community outreach events with the public; 40 or more different employees must collectively participate.	5%	CMCO
Implement new cooperative partnerships with two or more local museums, schools, or cultural institutions.	5%	CMCO

Employer of Choice

Key Performance Indicators	Percent of Bonus Pool	Primary Responsible Party
Participate in two or more outside job fairs or hiring/recruitment events.	5%	CFO
Develop and implement a holistic employee recognition program for Authority and stakeholder staff members.	5%	CFO
Complete 70% of employee performance evaluations.	2.5%	CFO
Achieve 65% participation in Best Places to Work in Virginia survey.	2.5%	CFO

Community Outreach Participation Definition

Active participation in a community outreach program involves two or more Authority employees participating in a forum or community-focused event with the intention of building relationships between the Authority and the community.